Property:
The Moroccan Secrets www.moroccansecrets.ca website is an e-commerce site selling cosmetics and skincare products to users browsing the site. The Moroccan Secrets website is published by Maroc en Vrac.
Head office: 107, rue Gilles-Labarre Châteauguay, Qc J6J 5T3 Canada
Phone: +1 514-295-8826
Email: contact@moroccansecrets.ca
Cookies:
The data retrieved from cookies becomes anonymous immediately after use. Moroccan Secrets can therefore in no way trace back to a natural person.
We use cookies to:
- Allow you to log in to your account
- Save your products to the cart.
- Collect statistics on the pages to allow us to improve the ergonomics of the site.
You can choose to disable cookies at any time. However, we remind you that the setting may modify your conditions of access to some of our services requiring the use of cookies.
Personal data:
OUR COMMITMENT TO YOUR DATA.
We only ask you for the necessary data,
Only data allowing us to manage all aspects of your order are requested (shopping cart, payment, order preparation, delivery, notice or requests for information and advice on your order). Moroccan Secrets will never ask you for irrelevant personal data, such as your income, your number of children, your type of accommodation, vehicle, or profession, etc.
Your data is not bought, rented or transferred,
We do not purchase personal data externally. We collect your personal data ourselves, in a transparent way, during key moments of our relationship with you (account creation, placing an order, request for information or advice, etc.). The data you provide to us is intended only for Moroccan Secrets. We undertake never to disclose, rent or transfer your personal data to any third party. The subcontractors we employ may be required to process part of this data, but they do so on behalf of Moroccan Secrets, in accordance with our instructions and with an absolute obligation of confidentiality.
Relevant communication,
No spam from Moroccan Secrets, you will only receive our newsletters if you have subscribed to them.
All other communications by email or messaging that we send you are related to your customer account and your orders (order confirmation, shipping, refund, request for opinion, benefit code …) or in response to your requests for information / advice / complaint to our Customer Service.
You have control over your data,
You will find in your customer account, all the personal data we have. You can view and modify them at any time. You can request the deletion of your data (except those that we must legally keep, such as invoices, payment confirmations…) via our dedicated contact form.
Below you will find all the types of data we collect and all the information relating to the use of this data.
HOW DOES Moroccan Secrets USE, YOUR DATA?
- Your data: surname, first name, email address, billing and delivery address, telephone number
- Their use: this information allows our customer service to help you find your basket, choose the delivery method, pay for your order, prepare your packages, ship them, inform you when shipping or availability at Click & Collect points, collect your opinion on the products purchased or on your shopping experience.
- Shelf life: Data concerning orders are kept for 10 years. The data concerning the baskets are kept for 3 months, the data sent to our service providers for delivery are kept for 12 months.
Our newsletters
- Your data: you consent to receive commercial communications by email (newsletters), your surnames, first names, email address, billing and delivery address, order content
- Their use: Inform you of news, promotions, thematic selections, new services or shops, according to your ordering habits and this, only after having collected your agreement to receive these newsletters.
- Retention period: Data concerning orders are kept for the duration of the subscription.
Your requests for advice, information or complaint to our Customer Service - Your data: surname, first name, email address, billing and delivery address, telephone number, order history
- Their use: respond to your requests in a personalized way and offer you quality.
- Retention period: Customer request data is kept for 10 years.
Intellectual property rights attached to the Site:
This Site constitutes an intellectual work protected by the provisions of the Intellectual Property Code.
The Site and all the elements that compose it (such as trademarks, logos, photographs, texts, slogans, drawings, images, animated sequences and sound or not as well as all works of the mind integrated into the Site) are the exclusive property of the company Moroccan Secrets or third parties having authorized the company Moroccan Secrets to use them. These elements are protected by national and international intellectual property law.
The reproduction of all documents published on the Site is only authorized for the exclusive purpose of information for strictly personal and private use.
Any reproduction and/or representation, in whole or in part, of the Site or any of the elements that compose it, on any medium and by any means whatsoever, for other purposes, is subject to the express, written and prior authorization of the editorial director of this Site.